Customer Service

Metal is 14K Gold, Sterling silver, or brass, and in a few instances pewter or alloy. All gold plating is 18K gold, silver color plating is either Rhodium or an Imitation Rhodium, or sterling silver plated, or Platinum plated. All crystals are genuine Swarovski crystals if notated. Stones are Semi-Precious, and Pearls are Freshwater (or Swarovski pearls if noted). When there are leather items, they are genuine leather. 

We do use Nickel in some of our plating, as do most US companies. This makes the plating last longer, more consistent, shinier, and look more lustrous. However, we do not use Nickel in any of our earring posts or backings, and we do have quite a few items that are nickel-free. If you have a nickel allergy, please let us know and we can tell you what in our line is nickel free or can be done nickel free.

Everything is made to order — it is all handmade, and assembled with care. The orders are processed during business hours from 10AM to 6PM Pacific time, Monday through Friday (excluding holidays). If an order is placed after hours, it will be processed the following business day.

All orders will be made and shipped out within approximately 2 weeks of receipt- contingent on availability. Please allow for this time when you order-- approx. two weeks PLUS shipping time (or sooner). If we have something in stock, it will go out within a day or two. If you need your piece quickly, please email us to ask if the item is in stock—and if not, we can offer alternate colors/styles that can ship more immediately.

Once the order in the hands of USPS, we are not responsible for shipping delays.

If the item is out of stock or unavailable, we will inform you by e-mail with an estimated delivery date.

AFTER THE APPROX. 2 WEEKS OR LESS TO MAKE YOUR ITEM, Shipping takes an additional 1-4 days depending on where in the U.S. you are located (items will be shipped from Los Angeles). IF YOU HAVE A TIME ISSUE, PLEASE E-MAIL US BEFORE YOU ORDER AND WE WILL LET YOU KNOW IF YOUR DELIVERY TIME IS POSSIBLE.

Most often, we ship USPS priority mail which takes about 1-4 business days in transit.

We are located in Los Angeles, so please allow appropriate time when shipping.

You may send an e-mail to info@jessicaelliot.com, mentioning your order number, date ordered, and your name. We will get back to you with the status of your piece(s) and when they will be finished.

Shipping Rates & Policies for Domestic Orders

All orders are shipped insured via USPS. 

Fees per order are as follows:

• FREE SHIPPING ON ORDERS AT $50 OR MORE (Not including sales tax)!!
• For orders under $50: $8

The customer is responsible for any and all shipping charges related to undeliverable packages, including return to sender fees.

If you decide to have your package shipped to a different shipping address than your billing address, you might be called by one of our customer service people to verify the order and the charge. This is to protect our customers and our company against fraud.

All international orders are shipped insured via USPS or UPS Worldwide Expedited. What we charge for shipping depends on where we are shipping to. If you would like a quote before you order, please email us at info@jessicaelliot.com. For these orders, we will place your order manually.

For international orders, the customer is responsible for all related duties, taxes, and brokerage fees. These fees are determined by the recipient's country and are out of our control. They are based on the retail value of the jewelry (as stated on your invoice).

The customer is responsible for any and all shipping charges related to undeliverable packages (including return to sender fees). There are no refunds for international orders where a customer declines to pay the duties and the package is treated as abandoned or returned to sender.

We accept Visa, Mastercard, and American Express. Because we make everything to order, credit cards are charged upon ordering/checkout out on the website, not upon shipping. If necessary, we can take a cashiers check or money order before we ship. If this is the case, e-mail us with your request, and we will let you know a total and an address, and process your order manually. Merchandise will not be shipped out until your check is received.

Unless you received an order confirmation, we have not charged your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again.

Most credit cards are declined because the billing address you entered does not match the address your bank has on file, or you have entered your CVV code incorrectly. Please be sure to double check this, and if that does not work, please send us an email at info@jessicaelliot.com.

Your payment and personal information is safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, address, so that it cannot be read over the internet.

We are required by law to collect sales tax on orders billed to the state of California (9%).

We stand behind the quality and handmade craftsmanship of all JESSICA ELLIOT items. If the product is determined within 14 days to have a manufacturers defect, we will repair or replace at no cost. Although we check all merchandise for defects and damage prior to shipping, it is the buyers' responsibility to check the product upon arrival to make sure it is free of any defects.

If you are unhappy with your selection for ANY reason (EXCEPT FOR THE PRODUCTS NOTATED BELOW), you may return it within two weeks of the confirmed USPS receipt date for full credit towards the web site or exchange (less shipping costs). For either of these options, you must e-mail us to obtain a return authorization number at (info@jessicaelliot.com). You will then be e-mailed an RA#, and instructions on where to ship it. The item must be unworn, and still be in its original package. When we receive the item in unused condition with a return authorization number, we will give you a credit minus the shipping costs, or send you a different piece. Shipping charges are non-refundable.

• There will be no credits or exchanges for items without return authorization.
• There will be no refunding credit card charges, only web-site credits and exchanges.
• The only exceptions to the 2-week web site credit/exchange policy is on custom orders, anything in the sale section, or if otherwise notated on the specific product. Anything that is custom ordered, in the sale section, or notated as "final sale", is not returnable unless there is a manufacturer’s defect. in the case of a manufacturer’s defect, we will fix or replace the item.

After receiving a return authorization number, all packages must be prepaid, insured for your own protection, and shipped in a BOX. No returns will be accepted that aren't shipped in a box, and properly packed with the necessary cushioning materials. Otherwise, the jewelry can get crushed in transit. Once the item is sold, we cannot be responsible for any damages due to wear, negligence, modification, or misuse.

If you need a repair, please e-mail us to get a return authorization number and let us know what needs to be fixed. If it’s an easy fix, we will usually be able to repair at no charge (The only charge for this service is the return shipping charge). If there will be an additional charge involved in the repair, we will let you know before we repair it so you can give us authorization. It always helps to send us a picture ahead of time, and we can usually let you know how easy or quickly it will be to fix.

PLEASE NOTE: OUR PLATED JEWELRY USES THE HIGHEST QUALITY PLATING, BUT IT IS PLATED. PLATING WILL WEAR DOWN EVENTUALLY (please see the "Jewelry Care" section for tips on how to make it last longer). We cannot “re-plate” items, so please take care of your jewels so you can wear them for a long time.

We are not a mass manufacturer, so every piece is made to order. We therefore ask that if you need to cancel, you do it within 24 hours of placing the order.

Please feel free to contact us with any custom orders you might have. We are happy to work with you, and will discuss prices and delivery time dependent on the piece.

PLEASE NOTE: For custom pieces, all sales are final unless there is a manufacturer's defect. In the case of a manufacturer's defect, we will fix or replace the item (no exchanges or website credits).

Here are a few tips to help you find your correct ring size:

If you already have a ring that fits then order that same size. All of our rings run true to US standard size (within +/- a quarter size). It is your responsibility to make sure you've measured your finger size properly.

Temperature is important. Don't measure when your body temperature is either too cold or too hot. A cold finger shrinks while a hot finger expands causing an inaccurate reading. Only measure when fingers are at room temperature.

A wider band needs a bigger size. Rings with a particularly thick or wide band will feel tighter than a thin band; in these cases, we recommend buying a full size larger than your normal ring size.

Big knuckles can affect your size. Your ring should fit snugly over the knuckle. If your knuckle is a lot larger than the base of your finger, measure both the base of your finger and your knuckle and select a size in between the two.

Gifts can be tricky. If you are buying a gift, the best way - but not always the easiest way - to determine the size is to borrow a ring from the recipient (from the correct finger) and try it on your own hand. Mark the spot on your finger where it fits and then measure that size. Size 7 is usually the safest guess, as usually someone can wear it on one of their fingers, and our rings look great on all fingers!

There are many links to free ring sizers if you search for them online. Try printing one out if you still don’t know what size to get. Worst case scenario, you can always exchange it for a different size (see our "Return Policy, Exchanges & Warranties" section).

• Moisture and salts encourage the appearance of tarnish, and wears down plating, so try and keep your pieces dry. Do not store jewelry in the bathroom, and do not wash your hands, swim, or shower in your jewelry. Storing your jewelry in a jewelry box is best.
• Avoid putting on lotion or perfume right before or after putting on your jewelry.
• Keep pieces stored in individual zip lock bags. This will help prevent oxidation and scratches (This is how we ship them).
• Fasten your delicate necklaces and bracelets when storing, leaving the very end outside of the zip lock baggie to prevent them from getting tangled or knotted.
• Clean gently with a soft cloth.